Gambling industry code for socially responsible advertising. You should comply with the Gambling industry code for socially responsible advertising which is administered by the Industry Group for Responsible Gambling (IGRG). This code is designed to supplement the CAP and BCAP codes by providing minimum industry standards in a limited number of. COMMISSION RECOMMENDATION of XXX. And on responsible commercial communication of online gambling services. This Recommendation is designed to combine both those subject matters and to improve the protection of consumers. Applications and media that display gambling advertising as well as outdoor gambling advertising. They also watch.

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The European Commission may soon issue a recommendation for all 28 European Union Member States to add warning messages to gambling advertisements.

The news was not officially confirmed by the European institution, but broke when Reuters reported having read a draft document that could soon be made public.

According to the news agency, the Commission will try to push all the European countries to add warning messages similar to the ones already in use for alcohol and cigarettes to gambling ads. The purpose of the warnings would be to clarify the odds of winning and losing at each one of the games advertised and to point out the risks of compulsive gambling.

If approved in the version reviewed by Reuters, the recommendation may encourage EU Member States to strengthen their policies also in the area of underage gambling, as it includes a suggestion to forbid gambling companies to sponsor events aimed at minors.

The reports of the potential change in EU policy were welcomed by the Gibraltar Betting and Gaming Association (GBGA). 'Gambling is undoubtedly a socially sensitive area of entertainment and commerce,' GBGA's chief executive Peter Howitt told eGaming Review on Monday.

'I think it is understandable that stakeholders and regulators want the risks of gambling to be clearly identified to consumers — as long as it is done sensibly and proportionately then the reputable industry operators such as the GBGA members will support it,' Howitt added.

Although they are not legally binding, recommendations are often used by European institutions to influence and harmonize national legislation within the European Union indirectly.

The decision of the European Commission to work on gambling advertising comes after several different European countries tried to regulate the market at the national level. Back in February 2014, Italy's House of Representatives approved a bill aimed to ban gambling advertising from TVs and radios during some specific time slots in order to prevent gambling ads from reaching minors.

Later in the year, Sweden and the United Kingdom also started to consider regulating online gambling ads, while France's online gambling regulator ARJEL launched a public awareness campaign to warn French citizens about the risks of compulsive and illegal gambling.

_{Lead photo courtesy of EeaGrants.com.}

Victorian responsible gambling foundation (vrgf). The focus of our professional development centre is to provide learning and development opportunities for all Gambler's Help staff and professionals in related sectors.

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Responsible gambling is the set of social responsibility initiatives by the gambling industry—including governments and gaming control boards, operators (such as casinos), and vendors—to ensure the integrity and fairness of their operations and to promote awareness of harms associated with gambling, such as gambling addiction.

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Areas[edit]

Gambling addiction[edit]

Commitments to promoting awareness of gambling addiction is included within the concept of responsible gambling, and can include customer-imposed limits and self-exclusion schemes. In the United Kingdom, several major banks have also offered the ability for customers to block gambling-related translations on their credit cards. NatWest introduced a pilot in October 2019 to allow GamCare appointments to be scheduled at selected branches.^[1] Earlier in the year, the UK also imposed bet limits on fixed odds betting terminals as part of an effort to control gambling addiction associated with them.^[2]

National Council On Responsible Gambling

In the interest of combating addiction, gambling operators in the UK are also obliged to provide certain tools allowing players to restrict their own play^[3]. These include:

• Self Exclusion / Time Out - allowing players to put their account on temporary (reversible) hiatus.
• Reality Check - a pop-up is triggered at certain time intervals to remind players to take a break / stop playing.
• Time Limits - used for setting strict time limits on playing sessions.
• Deposit Limits / Account Tracker - used for enforcing a limit on deposits.
• Permanent Account Closure - lets players close their account cut off all contact from the gambling operator.

Responsible Gambling Training

Underage gambling[edit]

The industry has also partaken in commitments to prevent those who are not appropriately-aged from participating in gambling activities.^[4] Key initiatives have included the efforts of the American Gaming Association (AGA), which adopted a comprehensive guideline for underage gambling, as well as the unattended minors guideline developed with the National Center for Missing and Exploited Children.^[5] In 2017, the organization announced a code of conduct for its members, which included specific training requirements for employees to deal with underage gaming.^[6]

Fraudulent and criminal behaviour[edit]

Operators are required^{[by whom?]} to implement anti-money laundering policies and procedures. This involves implementing effective know your customer processes when taking on new customers and tracking and reporting any suspicious transactions.^{[citation needed]}

Information privacy[edit]

Information privacy refers to the protection of customer data and records against unauthorised or unnecessary disclosure. Operators are required^{[by whom?]} to implement policies that ensure controls and measures are in place to prevent unauthorised disclosure and use of customer information. Customer information typically relates to data such as name, address, age, telephone number and email address.^{[citation needed]}

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Prompt and accurate customer payments[edit]

Operators must ensure that payments to and from customer accounts must be conducted according to formal and documented processes in an accurate and timely manner. Operators typically ensure that customer funds are managed separately from their own accounts and that they have sufficient cleared funds to pay all player prize wins and outstanding player balances.^{[citation needed]}

Fair gaming[edit]

All gaming products should be tested to ensure they are fair and random and that they adhere to the rules of that game. Testing to ensure fair gaming is increasingly carried out by independent organisations.^{[citation needed]}

Ethical and responsible marketing[edit]

Operators should comply with the relevant regulatory advertising codes of practice which typically ensure that advertisements are factually correct and do not target underage or vulnerable gamblers, such as players who have self-excluded themselves from gambling. It is also expected that operators should seek permission from the customer prior to engaging in direct marketing through use of the customer’s personal details.^{[citation needed]}

Customer satisfaction[edit]

Customers should be able to freely make comments or complaints to operators and expect operators to have in place adequate processes and procedures to deal with complaints, either internally or via an independent third-party. For example, ecogra.org provides a mediation service for disputes between players and operators.^{[citation needed]}

Secure, safe and reliable operating environment[edit]

Operators are required^{[by whom?]} to demonstrate internal controls and processes that adhere to the licensing conditions as stipulated by the regulatory jurisdiction that issues gaming and gambling licenses. Internal controls should also be implemented to ensure that all operational, payment and technical systems and processes operate securely and effectively. In addition, operators need to demonstrate adequate business continuity management procedures to ensure that operations can continue in the event of unforeseen circumstances or disasters.^{[citation needed]}

Responsible gaming codes of conduct[edit]

To ensure operators, software suppliers and associated service providers uphold the principles of responsible gaming, codes of conduct have been developed by numerous regulators, trade associations and non-profit organisations. These competing and overlapping codes of conduct or standards have evolved over time due to the evolution of multiple legal and trade frameworks.

It has been acknowledged within the industry that given the large number of responsible gaming codes of conduct there is a need to step back and re-assess what is required within the industry.^[7] The European Committee for Standardisation is the process of developing Responsible Remote Gambling Measures that can protect customers and ensure that the remote gambling operators, software suppliers and associated service providers behave responsibly, which would be adopted on a voluntary basis.

Responsible gaming events[edit]

A number of industry events have been organised to help the industry promote responsible gaming practices. The European Gaming and Betting Association organised the EGBA Responsible Gaming Day conference in the European Parliament in October 2010. The World Lotteries Association has actively organised events for its members to discuss and promote best practice in terms of Responsible Gaming. The European Association for the Study of Gambling's 8th Annual Conference in September 2010 was attended by academics, policy makers and industry representatives and much of its themes and discussions centred on responsible gaming.

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Responsible Gambling Definition

References[edit]

1. ^Davies, Rob (2019-10-30). 'NatWest to offer help to gambling addicts in high-street branches'. The Guardian. ISSN0261-3077. Retrieved 2019-10-30.
2. ^Davies, Rob (2018-05-17). 'Maximum stake for fixed-odds betting terminals cut to £2'. The Guardian. ISSN0261-3077. Retrieved 2019-10-30.
3. ^'Responsible Gambling: Be Aware And Know Your Limits | CasinoGuide'. www.casinoguide.co.uk. Retrieved 2019-11-05.
4. ^Derevensky, Jeffrey; Gupta, Rina (2004). Gambling Problems in Youth: Theoretical and Applied Perspectives. New York: Kluwer Academic/Plenum Publishers. p. 245. ISBN0306485850.
5. ^Shaffer, Howard; Hall, Matthew; Vander Bilt, Joni; George, Elizabeth (2003). Futures at Stake: Youth, Gambling, and Society. Reno: University of Nevada Press. p. 217. ISBN087417368X.
6. ^Garcia, Regina (2017-08-03). 'Associated Press - Casino industry in US has new rules for responsible gambling'. AGA. Retrieved 2018-09-04.
7. ^'Cass Knowledge'. Cass Business School - City, University of London.

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